Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, and password when you create an account.
• Order Information: Shipping address, billing information, and display name for streams.
• Payment Information: Processed securely by Stripe. We do not store your full credit card details.
• Communications: Information from emails, support requests, or social media interactions.

We automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source

2. How We Use Your Information

• Process and fulfill your orders
• Display your chosen name during live streams
• Send order confirmations, shipping updates, and tracking information
• Respond to your inquiries and provide customer support
• Improve our website and services
• Prevent fraud and maintain security
• Send promotional emails (only with your consent)

3. Information Sharing

We share your information with:

• Shipping Partners: Your name and address to deliver your orders (e.g., Easyship, local postal services).
• Payment Processors: Stripe processes your payment information securely.
• Service Providers: Companies that help us operate our business (e.g., email services, analytics).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Live Stream Display Names

When you place an order, you provide a display name that will be shown during our live streams. Please note:

• Your display name will be visible to all stream viewers.
• Do not include personal information (real name, address, etc.) in your display name.
• Stream recordings are saved publicly on our YouTube channel.
• We reserve the right to modify display names that contain inappropriate content.

5. Data Security

We implement appropriate security measures to protect your information, including:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Limited access to personal data by employees
• Regular security assessments

6. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your shopping cart
• Understand how you use our website
• Improve your browsing experience

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at SnowPointCollectibles@Proton.me

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for tax and legal compliance purposes.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:

Email: SnowPointCollectibles@Proton.me